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FAQ

AP TeleCares delivers online, secure live-video consults by licensed, board certified clinicians directly to patients. Profit margins are not a priority; coordinated, quality and cost effective care are our guiding principles.  
Formally defined, telemedicine is the use of medical information exchanged from one site to another via electronic communications to improve a patient’s clinical health status. Telemedicine includes a growing variety of applications and services using two-way video, email, smart phones, wireless tools and other forms of telecommunications technology.
AP TeleCares is all about convenience and accessibility! Get started with 4 easy steps! 1. Register to create account, 2. Complete medical history, 3. Buy credits + request a consult, 4. Begin live-video session with an “on-call” clinician or schedule a session.
1 credit costs $55 for a 15-minute session. Most live-video sessions cost 1 credit, depending on the nature of the consult and the specialty requested. If you live in CA, your insurance plan covers certain qualified appointments.

Purchased credits are not prorated or refundable once appointment requests have been confirmed. In the event the clinician cannot meet for a confirmed session, the patient retains the credit.
New registered patients will receive 1 free credit, which must be used within a six-month period with any AP TeleCares Clinician. Additional free credits may be issued by AP TeleCares Clinicians, at their discretion. Patients who cancel confirmed appointments will be charged the value of the credits.
AP TeleCares does not charge registration or monthly fees and new patients receive 1 free credit to get started. Patients must complete the medical history section in order to schedule a live-video session.
As soon as you complete your registration and create an account, you can request a clinician “on-call” or schedule a live-video session with your favorite doctor.
  • Acne
  • Allergies
  • Asthma
  • Bronchitis
  • Cold & Flu
  • Constipation
  • Diarrhea
  • Ear Infection
  • Fever
  • Headache
  • Insect Bites
  • Joint Aches
  • Nausea
  • Rashes
  • Sinus Infection
  • Sore Throat
  • UTIs
  • and more!
No. Telemedicine is designed to handle non-emergency medical issues. You should not use telemedicine if you are experiencing a medical emergency.  In case of a medical life-threatening emergency, you should dial 911 immediately.

While telemedicine is not intended to replace your primary care doctor for common or chronic conditions, a virtual doctor’s appointment can sometimes substitute a doctor’s office, urgent care, or an emergency room visit and when possible the physician will recommend an in-person follow up visit.
AP TeleCares is created to expand access to quality medical care for nearly the same cost of an average co-payment. Because AP TeleCares is local, patients have the added convenience of reaching our physicians in person if necessary.
No, AP TeleCares is designed to handle non-emergency medical issues and/or follow up consults. You should NOT use telemedicine if you are experiencing a medical emergency. If you have a medical emergency, you should dial 911 immediately.
Yes, AP TeleCares can be accessed on most mobile devices (iOS and Android enabled) with an internet/data connection. Mobile app coming soon!
In CA, some qualified live-video sessions may be covered by insurance plans. In the event your insurance plan does not cover a live-video session, patients can download invoices from their past live-video consults and submit for reimbursement to their respective health savings accounts (HSA), health reimbursement arrangements (HRA), or Flexible spending accounts (FSA). Please check with your respective health insurance plan and HSA, HRA or FSA administrator.
Yes, as long as you have an established patient/physician relationship, you can use AP TeleCares to reach in-network clinicians regardless of your location.  

In CA, a physician/patient relationship can be established through a live-video consult, this means patients in these states don’t need a first in-person visit to use AP TeleCares clinicians.
Most consults for existing patients only require 1 credit. New patients may need 2 credits to establish a new relationship with a clinician for a thorough assessment before medication is prescribed.
Any time you have a non-emergency condition, are unable to see your primary care doctor, or when you simply prefer a convenient, cost-effective alternative to the emergency department, urgent care center or retail clinic.
No.  However only parents and/or guardians can register minors under 18.   Additionally, a guardian must be present at the time of the live-video consult of an underage dependent with an account.
Most clinicians speak at least one other language than English.  Additional language skills are visibly posted on clinicians’ profiles.
Access AP TeleCares through the app on iOS or Android enabled smart phones (coming soon!), desktop or laptop computers with the following specifications:
  • Windows 7+
  • A Mac running OSX 10.6 or higher
  • Supported Web Browsers (Internet Explorer 9+, Mozilla Firefox 24+, Apple Safari 6+, Google Chrome 30+, or Opera 17+)
  • Adobe Flash Player 11.8 or higher
  • Latest Java plug-in
  • Webcam with at least 1.3 megapixels
  • Microphone (most webcams already have built-in microphones)
  • Speakers or headphones
  • High-speed internet connection*
*A connection with a download speed of 768Kb/sec and an upload speed of 512Kb/sec is required in order to take part in video chat sessions. A connection of 2Mb down / 1Mb up is suggested and will result in higher video quality.
Yes. AP TeleCares is not an insurance plan but a service of convenience, so there are no exclusions, access denials, and no additional fees because of preexisting conditions.
You can choose to use AP TeleCares for a more convenient and cost-effective alternative to the high cost of a visit to a doctor's office, urgent care facility or the ER. According to experts, 70% of visits to the doctor's office or ER are considered unnecessary or preventable. While proper care may be necessary; the travel, time away from work, long waits and the cost of the visit can be avoided.
All clinicians are Board Certified and licensed to practice medicine in CA. They are fully credentialed and have passed background checks with primary verification using the National Practitioner Databank and the American Medical Association. AP TeleCares clinicians follow national standards of medical practice.

About Board Certification: While medical licensure sets the minimum competency requirements to diagnose and treat patients, Board Certification demonstrates a physician's exceptional expertise in a particular specialty and/or subspecialty of medical practice.
Yes, patients always have control of which provider they want to access by scheduling a consult in advance with any AP TeleCares clinician.
If your clinician is not part of AP TeleCares, then invite him/her to join.
Yes. Following each consultation, the patients are surveyed for satisfaction and the results are documented. The results are analyzed and reviewed for quality and service trends as part of our continuous improvement process, at least four times per year.
Yes. Same as a standard office visit, patients must complete their medical history and clinicians must review and discuss any areas of concern with patients during the first live-video session.
Yes. If the doctor believes medication is warranted, he or she can write a prescription (scheduled I, II, III IV, V, VI medications), which can be sent directly to the patient’s preferred pharmacy.
Yes, AP TeleCares uses an enterprise-class hosting solution that provides all necessary tools for maintaining HIPAA-compliant security measures and patient privacy.  Encryption standards ensure the protections of sensitive patient information at all times.
For the purposes of clinical care and referrals to specialists, only clinicians you have requested on AP TeleCares will have access to your health history information.
AP TeleCares stores information in state-of-the-art data centers that feature the most advanced security and robust Tier 1 network cloud technology on earth and have several certifications that ensure the highest levels of security, including, SAS-70 Type II Audit, Microsoft Gold Certified Partner, and United States General Services Administration (GSA) Schedule# GS35F0073U.
Yes, these are kept in the past appointment history tab. Your medical record from all AP TeleCares sessions with clinician's notes can be accessed and downloaded at any time.
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